FAQ
Frequently Asked Questions and Info!
How long will my order take to ship?
Most of our products are made-to-order, which means they typically ship 1-3 weeks after you place your order. Ready-to-ship items are processed within 1-2 business days. Please note that during peak holiday seasons, processing times may be slightly longer.
Once your order is prepared, you’ll receive an email with a tracking number so you can follow its journey to you.
If you have any questions about your order status, click on our Customer Support link or email us at hello@buggirl200.com.
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Do you ship internationally?
Yes! We ship internationally to most countries. However, please keep in mind:
- Delivery Times: International shipping times can vary widely, often taking 7-21 days (and sometimes longer). Tracking will be provided until the package arrives in your country. After that, it’s up to your local postal service to provide updates.
- Customs and Duties: Any customs or duty fees are the responsibility of the recipient, as they are set by the destination country. Customs fees are not included in our prices.
Note: Once your order leaves our warehouse, we cannot be responsible for any items lost in transit, and we do not offer refunds, returns, or exchanges on international orders.
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Can I update my address after placing the order?
If you entered the wrong address at checkout, please contact us as soon as possible through our Customer Support link or email hello@buggirl200.com. We’ll do our best to update your address if the order hasn’t shipped yet, though we cannot guarantee changes after processing.
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What if my order is lost in transit?
If you believe your package is lost, please reach out via email at hello@buggirl200.com, and we’ll assist you in filing an inquiry with the carrier.
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My order was returned to sender. What can I do?
If your order was returned to us due to a delivery issue, we’ll contact you to see if you’d like it re-shipped. We’ll send an invoice for the additional shipping fee if you choose to have it resent.
If we don’t hear from you within 5 business days, we’ll refund your order, minus the original shipping costs, to the original payment method.
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Can I return or exchange my order?
Yes, if you need to return or exchange your order, please note:
- Return Shipping Costs: You’ll be responsible for the return shipping cost.
- Original Shipping Fees: Original shipping fees are non-refundable.
For more details on our return policy, please see below.
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Returns & Exchanges
We accept return requests on products within 30 days of delivery as long as they:
- Were not marked as final sale
- Were not shipped outside the USA
- Have not been worn or washed
- Are still in their original packaging and condition
If you ordered the wrong size or are not satisfied with your item, you can exchange it for a different size or another item of equal value. Please note:
- You must return your item within 7 days of receiving the return label: Your return is no longer valid and you will not receive a refund or exchange if your item is shipped past the 7 day timeframe.
- Return Shipping Cost: You are responsible for the cost of return shipping.
- Refunds: If you request a refund instead of an exchange, the original shipping cost will not be refunded.
If you received a defective or damaged item, please contact us at hello@buggirl200.com, and we’ll assist you in resolving the issue.
Important: We do not offer refunds, returns, or exchanges for international orders.
To begin a return or exchange, please email hello@buggirl200.com.
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Have more questions?
We’re here to help! Feel free to email us at hello@buggirl200.com with any additional questions, and our support team will get back to you.