FAQ

 

Frequently Asked Questions and Info!

 

How long will my order take to ship?

Most of our products are made-to-order, which means they typically ship 1-3 weeks after you place your order. Ready-to-ship items are processed within 1-2 business days. Please note that during peak holiday seasons, processing times may be slightly longer.

Once your order is prepared, you’ll receive an email with a tracking number so you can follow its journey to you.

If you have any questions about your order status, click on our Customer Support link or email us at hello@buggirl200.com.

 

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Do you ship internationally?

Yes! We ship internationally to most countries. However, please keep in mind:

  • Delivery Times: International shipping times can vary widely, often taking 7-21 days (and sometimes longer). Tracking will be provided until the package arrives in your country. After that, it’s up to your local postal service to provide updates.
  • Customs and Duties: Any customs or duty fees are the responsibility of the recipient, as they are set by the destination country. Customs fees are not included in our prices.

Note: Once your order leaves our warehouse, we cannot be responsible for any items lost in transit, and we do not offer refunds, returns, or exchanges on international orders.

 

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Can I update my address after placing the order?

If you entered the wrong address at checkout, please contact us as soon as possible through our Customer Support link or email hello@buggirl200.com. We’ll do our best to update your address if the order hasn’t shipped yet, though we cannot guarantee changes after processing.

 

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What if my order is lost in transit?

If you believe your package is lost, please reach out via email at hello@buggirl200.com, and we’ll assist you in filing an inquiry with the carrier.

 

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My order was returned to sender. What can I do?

If your order was returned to us due to a delivery issue, we’ll contact you to see if you’d like it re-shipped. We’ll send an invoice for the additional shipping fee if you choose to have it resent.

If we don’t hear from you within 5 business days, we’ll refund your order, minus the original shipping costs, to the original payment method.

 

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Can I return or exchange my order?

Yes, if you need to return or exchange your order, please note:

  • Return Shipping Costs: You’ll be responsible for the return shipping cost.
  • Original Shipping Fees: Original shipping fees are non-refundable.

For more details on our return policy, please see below.

 

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Returns & Exchanges

We accept return requests on products within 30 days of delivery as long as they:

  • Were not marked as final sale
  • Were not shipped outside the USA
  • Have not been worn or washed
  • Are still in their original packaging and condition

If you ordered the wrong size or are not satisfied with your item, you can exchange it for a different size or another item of equal value. Please note:

  • You must return your item within 7 days of receiving the return label: Your return is no longer valid and you will not receive a refund or exchange if your item is shipped past the 7 day timeframe.
  • Return Shipping Cost: You are responsible for the cost of return shipping.
  • Refunds: If you request a refund instead of an exchange, the original shipping cost will not be refunded.

If you received a defective or damaged item, please contact us at hello@buggirl200.com, and we’ll assist you in resolving the issue.

Important: We do not offer refunds, returns, or exchanges for international orders.

To begin a return or exchange, please email hello@buggirl200.com.

 

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Have more questions?

We’re here to help! Feel free to email us at hello@buggirl200.com with any additional questions, and our support team will get back to you.